elexbet Casino & Sportsbook Data Care

This page describes what we collect when you use elexbet and how we keep that data protected. We collect personal information only when you register, verify your identity, deposit funds, or contact our support team. We encrypt all data using industry-standard protocols and never sell or share your information with third parties without your consent.

Our servers may sit outside your jurisdiction. We comply with data protection guidelines applicable to our operating region and cooperate with regulatory authorities in your jurisdiction if required by law. We retain your data only as long as necessary to provide elexbet services and fulfill legal obligations. After service termination, we delete your information except where we are required to keep records for compliance purposes.

By using elexbet, you agree to this privacy policy. If you do not agree with how we handle your data, do not create an account. We encourage you to contact our support team if you have questions about your privacy on our platform.

What Information We Collect on elexbet

We collect personal information at several points in your journey on elexbet. When you register, we collect your email address and password. When you complete Know-Your-Customer (KYC) verification, we collect your full name, date of birth, government-issued ID number, and proof of address. This information is mandatory to comply with anti-money-laundering regulations and to prevent fraud.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, we collect transaction records and payment method details. We do not store your full bank account number or card details—payment processors handle those securely. We collect your IP address, browser type, and device identifier for security and fraud detection purposes. This helps us detect unauthorized access attempts and suspicious account activity.

We also collect information about your wagers, account activity, and support interactions. When you contact our team via live chat or email, we keep records of those conversations for quality assurance and dispute resolution. All of this information is stored securely and treated as confidential.

Mandatory data: Email, password, KYC ID, and proof of address are required to create and verify your account on elexbet.
Payment data: We retain deposit and withdrawal records for financial reporting and regulatory compliance.
Activity logs: We record all account logins, wagers, and transactions to detect fraud and support dispute resolution.
Device fingerprints: We collect IP address, browser, and device data to verify login attempts and prevent account compromise.

How We Use Your Data on elexbet

We use your personal data primarily to provide elexbet services—processing deposits and withdrawals, calculating weekly cashback, advancing your tier status, and processing referral bonuses. We use your KYC information to verify your identity and confirm you are not on regulatory watchlists or fraud databases. We use your payment information to reconcile deposits and detect duplicate or fraudulent transactions.

We use your activity logs to support dispute resolution, investigate account compromise claims, and enforce our terms and conditions. If you contact our support team via live chat or email, we keep those records to track the status of your requests and ensure consistent service quality across all interactions.

We also use aggregated (non-identifying) data to improve our platform. For example, we analyze which payment methods are most popular in Jakarta, Surabaya, Bandung, Medan, and Semarang to optimize our payment partner relationships. We analyze which games (like Aviator, Sweet Bonanza, or Fortune Tiger) and which sports markets (Liga 1, Piala AFF, Champions League) attract the most wagers. This helps us decide which events and games to promote during holidays like Idul Fitri and Idul Adha. We never use your personal information for these analyses—only aggregated statistics.

Third-Party Data Processors and Storage

We use third-party payment processors to handle deposits and withdrawals on elexbet. These processors may be located outside your jurisdiction and may store copies of your payment information on their own servers. We have data processing agreements with all payment processors that require them to encrypt your data and never use it for their own marketing purposes.

Our primary servers are located outside Indonesia. This means your personal data may be transferred and stored internationally. We comply with international data transfer standards and ensure that all servers use encryption at rest and in transit. We do not sell your data to advertisers or marketing firms.

We may disclose your information to law enforcement or regulatory authorities if legally required. We cooperate with requests from your jurisdiction's gambling regulator or financial crime authorities. We also disclose data internally to our compliance, fraud prevention, and customer support teams—all of whom sign confidentiality agreements.

Data transfer: When you use elexbet, your data is transmitted to international servers. By creating an account, you acknowledge that your personal information will be processed and stored internationally.

Your Rights and Data Deletion on elexbet

You have the right to access all personal data we hold about you on elexbet. Request an account data export via your account settings or by contacting our support team. We provide this export within 14 business days in a standard format.

You have the right to request correction of inaccurate data. If you notice your name, address, or other details are wrong in your account, contact support and we will update them after verification.

You have the right to request deletion of your account and associated data. However, we retain KYC records, payment histories, and wager logs for 7 years as required by anti-money-laundering law. After that period, we delete your personal information unless a legal hold or investigation is ongoing. We do not delete data if doing so would violate regulatory requirements or leave unresolved disputes.

Account closure: Request account closure via Account Settings → Close Account. Your data is retained for the retention period, but your account becomes inactive immediately.
Data export: Request a data export to receive your personal information in machine-readable format.
Correction requests: Update incorrect data by contacting support with proof of correct information (e.g. updated ID).
Deletion timelines: We delete non-mandatory data 30 days after account closure. Mandatory data (KYC, payments) is retained for 7 years.

Cookies and Tracking on elexbet

We use cookies to remember your login status, preferences, and security tokens. These are necessary for elexbet to function. We do not use cookies for third-party advertising or behavioral tracking. Cookies are stored on your device and expire after a set period (typically 30 days of inactivity). You can disable cookies in your browser settings, but doing so will prevent you from accessing elexbet.

We use web analytics tools to understand which pages and games are most popular on our platform. These tools do not collect personally identifiable information—only aggregate statistics such as page view counts and average session duration. We do not track you across other websites.

Contact and Dispute Resolution

If you have questions about our privacy practices or believe we have mishandled your data on elexbet, contact our support team via live chat in your account or by sending an email through your support request. We respond to privacy inquiries within 14 business days.

We may update this privacy policy at any time with notice. Continued use of elexbet after changes means you accept the updated policy. Our commitment is to keep your data secure, transparent in how we use it, and protected from third-party misuse. Your privacy is essential to how we operate elexbet.